Read this article first if you need to understand what an acknowledge message is and how a user receives it 👉 What is an acknowledge message
What you need to know before sending an acknowldege message
- Everyone who is part of the group in which it is published will receive the mandatory reading message. If you send a mandatory reading message in the "Health & Safety" group, all members of the "Health & Safety" group will receive it, and no one else.
- Consequently, the mandatory reading message will become part of the document library of that group. Your users who are members of that group will always be able to retrieve the document by going to the group's library.
- Every acknowledge message consists of 1) a title and 2) a PDF document, which is the content of the message. You must have a PDF document with the content of your communication ready before creating the acknowledge message.
- Keep in mind that your acknowledge message is a PDF that will be read on a mobile device, so try to make the content brief and the font size as readable as possible. Ommnio provides a preview screen before sending, so you can check how the document will look on a small screen.
Step by step to create an acknowledge message
- First, have the PDF document with the content of your communication ready on your computer. Read this article if you need to understand why it should be a PDF 👉 How should an acknowledge message be
- Select the group in which you will publish the message. Remember that all members of that group will receive it.
- Click on the "Acknowledge Message" button at the bottom of the text input box.
- A dialog box will open asking you to browse for your file. You can drag and drop the file in the same window, or you can browse for it on your computer.
- In the same window, we will show you a mobile preview of your file. Here you can check if it looks correct or if any changes are needed to improve readability on a mobile device:
- In this same screen, you should add a title for your message, which is what users will see when they receive it.
- Click on "Publish" to send the message immediately, "Save Draft" if it's not the right time yet but you want to retrieve the file later, or "Discard" if you want to completely delete the message you were creating.